1) Scope

This policy applies to personal information collected through the Site and our Services, including sales, marketing, events, and customer support.

2) The information we collect

Information you provide

We collect personal information you provide (for example, when you submit forms, request information, create an account, place orders, request service, submit financing applications, or contact support), including:

• Identifiers & contact details: name, email, phone, postal address.
• Account credentials: username and password for your account on our Site.
• Commercial information: purchases, preferences, service history.
• Payment information: processed by our payment provider; we do not store full card numbers.
• Testimonials/reviews: posted with your consent.
• Financing application data: information submitted to us or our financing partners.

Information collected automatically

When you use the Services, we automatically collect certain device and usage data (e.g., IP address, browser and operating system, pages viewed, referring URLs, approximate location, and timestamps). We also use cookies and similar technologies as described below.

Sensitive personal information

We do not intend to collect sensitive personal information (e.g., precise geolocation, government IDs, complete financial account credentials) unless necessary for a specific purpose disclosed to you at the point of collection (such as certain financing uses).

3) How we use information

• Provide, operate, and secure the Services (including account creation/login and customer support).
• Process orders, payments, returns, and service requests.
• Send administrative messages (e.g., service notices, terms/policy updates).
• Send marketing communications consistent with your preferences (you may opt out at any time).
• Personalize content and measure/improve Site performance and marketing.
• Post testimonials with your consent.
• Detect, investigate, and prevent fraud, security incidents, and misuse.
• Comply with legal obligations and enforce our terms.

Legal bases for EEA/UK users: performance of a contract, legitimate interests (e.g., Site security and improvement), consent (e.g., certain marketing/cookies), and compliance with legal obligations.

4) Disclosure of information

We disclose personal information to:

• Service providers/contractors (hosting, analytics, marketing, payments, customer support).
• Advertising/analytics partners (see Cookies, analytics, and ads).
• Affiliates and business partners where relevant and consistent with this policy.
• Successors in the event of a merger, acquisition, or similar transaction.
• Legal, safety, and compliance recipients when required or appropriate.

We may “share” personal information for cross-context behavioral advertising as defined by California law; see the State privacy notices for your choices.

5) Cookies (browser cookies)

We use cookies—small text files placed on your device—to operate our site, remember your preferences, and improve your experience. Cookies cannot run programs or deliver viruses, and they are generally readable only by the website that set them.

Some examples of how we use cookies:

• Core functionality (security, session management, load balancing)
• Preferences (remembering filters, location, or other selections)
• Analytics (understanding what content is used so we can improve)

Your browser controls
You can block or delete cookies at any time using your browser settings. If you do, some features of the site may not function properly. Unless your browser is set to refuse cookies, our systems will set cookies when you visit our site.

Web beacons (pixels/clear GIFs)

Pages on our site and some emails may include small electronic files (often called web beacons, pixel tags, or clear GIFs). These help us count visits, understand email engagement, measure the performance of content, and support site reliability and security.

6) Google Maps

Our Services may use Google Maps APIs. Your use is subject to Google’s Terms of Service and Privacy Policy.

7) Third-party links

Our Services may link to third-party sites or services. Their privacy practices are governed by their own policies.

8) Retention

We retain Personal Information we collect from you for the period of time that is necessary to fulfill the purposes outlined in this Privacy Policy (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements), unless a longer retention period is required or permitted by law.

9) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No online transmission or storage can be guaranteed 100% secure.

10) Children

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.

11) Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, port, or withdraw consent. To make a request, use our contact us and please include the Dealership Name:

• Email: privacy@golfcartresource.com

We will verify your request and respond within the time required by law. You may opt out of marketing emails via the unsubscribe link.

12) Privacy Notice for California Residents (CCPA/CPRA)

This section applies to California residents and is provided in accordance with the California Consumer Privacy Act as amended by the CPRA (collectively, “CCPA”). Terms defined in the CCPA have the same meaning here.

How to Exercise Your Rights & Contact Us

If your personal information changes (e.g., email or mailing address) or you no longer wish to receive information from us, we will make reasonable efforts to correct, update, or remove your information from our records.

• To submit a request (access/know, delete, correct, portability, or to opt out of “sale”/“sharing”), email privacy@golfcartresource.com.
  Subject line: “CCPA Request – [Right] – [Dealership Name]” (e.g., Access, Delete, Correct, Opt Out).
  Include: your full name, email address, phone number (optional), and a brief description of your request.
• To appeal a decision about a prior request, email privacy@golfcartresource.com with the subject line “CCPA Appeal – [Dealership Name]” and include your original request details.

You can opt out of marketing emails at any time by using the “unsubscribe” link in our emails, and you can stop receiving SMS messages (if applicable) by replying STOP.

Verification

To protect your privacy, we may need to verify your identity before acting on your request. We may ask you to provide:

• Enough information to identify you (e.g., full name, email address, and phone number), and
• A description of the right you wish to exercise and the information your request relates to.

If we cannot verify your identity (or verify that an authorized agent is authorized to act on your behalf), we are not obligated to provide access/portability or otherwise act on the request. Any information collected for verification will be used only for verification.

Your CCPA Rights

• Know/Access the categories and specific pieces of personal information we have collected about you; the categories of sources; our business or commercial purposes; and the categories of third parties with whom we disclose personal information.
• Delete personal information we collected from you.
• Correct inaccurate personal information.
• Opt Out of “Sale” or “Sharing” of personal information (for cross-context behavioral advertising).
• Limit Use/Disclosure of Sensitive Personal Information (if applicable).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

We may “share” personal information for cross-context behavioral advertising as defined under California law. You can opt out by emailing privacy@golfcartresource.com with the subject “CCPA Request – Opt Out – [Dealership Name]”.

Disclosures in the Last 12 Months

In the preceding 12 months, we may have collected and disclosed the following categories of personal information for business purposes: identifiers; personal information described in Cal. Civ. Code §1798.80(e); commercial information; internet or other electronic network activity; geolocation data; professional or employment-related information; and inferences. We disclose information to service providers/contractors (e.g., hosting, analytics, customer support, payment processors, shipping), affiliates, and—where applicable—business partners, consistent with the purposes in our Privacy Policy.

Deletion Requests — Exceptions

We may deny all or part of a deletion request where retention is necessary, for example, to:

• Complete the transaction or provide a requested service,
• Detect and prevent security incidents or fraud,
• Debug and repair errors,
• Comply with a legal obligation,
• Enable solely internal uses reasonably aligned with consumer expectations, or
• Otherwise use information internally in a lawful manner compatible with the context in which it was provided.

Frequency & Timelines

We will acknowledge your request, verify identity as needed, and respond within the time required by law (generally 45 days, with a permitted extension where reasonably necessary). We are not required to provide access more than twice in a 12-month period.

13) International users & data transfers

If you are outside the U.S., your information may be processed in countries that may not provide the same level of protection. Where required, we use Standard Contractual Clauses or other lawful transfer mechanisms.

14) Changes to this policy

We may update this policy periodically. The “Last updated” date above indicates when changes take effect. If we make material changes, we will provide additional notice.

15) How to contact us

Questions or requests: privacy@golfcartresource.com
Postal mail: Ace the 19th Hole, LLC // 99 Trophy Club Drive | Trophy Club, TX 76262